These Terms of Service constitute a complete legal agreement between you and HMORA Marketplace Pvt. Ltd. They apply comprehensively to all users of our platform—customers, browsers, vendors, content contributors, and affiliates.

Your access to any section of HMORA.in signifies unconditional acceptance of these terms. If any provision is unacceptable, you must immediately cease using our services. Continued use constitutes binding acceptance.

As a multi-category marketplace, HMORA offers diverse products across home essentials, personal care, fashion, fitness, and lifestyle. We implement rigorous quality checks but acknowledge that digital displays may vary from physical products.

• All listed prices are in Indian Rupees (₹) and include GST and applicable taxes
• We reserve exclusive rights to modify pricing, descriptions, or availability without prior notification
• Orders placed during pricing errors are subject to cancellation with full refunds
• Product availability across categories is dynamic and confirmation occurs post-payment verification
• Special offers like "Buy 1 Get 1 Free" have specific terms detailed on product pages

Order placement constitutes a purchase offer under these Terms. Final confirmation requires successful payment authorization and fraud verification through our secure systems.

• We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and EMI options
• All transactions are PCI-DSS compliant with 256-bit SSL encryption
• We reserve rights to cancel orders suspected of fraud, reselling, or policy violations
• Refunds for cancellations are processed within 5-7 business days to original payment methods
• International cards may require additional verification for security purposes

Our pan-India logistics network ensures reliable delivery. Estimated timelines vary by category and location—metropolitan areas typically receive shipments within 3-5 business days, while remote locations may take 7-12 business days.

Ownership and risk transfer occur upon delivery confirmation. We're not liable for delays from weather, transportation disruptions, customs, or force majeure events. All shipments include real-time tracking accessible through your account.

Our customer satisfaction guarantee allows returns within 7 days of delivery for most categories, subject to product condition and original packaging.

• Initiations require online requests via "My Orders" section
• Personal care items, customized products, and intimate wear are non-returnable
• Refunds process within 7-10 business days after quality inspection
• Exchange requests are subject to product availability at the time of request
• Free shipping on returns for manufacturing defects or wrong shipments

The HMORA platform, including its design, interface, content, product imagery, descriptions, and technological infrastructure, represents valuable intellectual property protected under Indian and international copyright, trademark, and design laws.

Unauthorized reproduction, distribution, modification, or commercial use of any platform element without explicit written consent constitutes infringement. We actively protect our IP rights through legal measures when necessary.

Within legal boundaries, HMORA's liability is limited to the order value. We're not liable for indirect, incidental, or consequential damages from platform use or product usage.

Users assume full responsibility for product selection suitability. While we provide detailed information, final purchasing decisions rest with customers. Product misuse voids all warranties and liabilities.

We continuously evolve our Terms to reflect business growth, regulatory changes, and enhanced user protection. Updates are effective immediately upon publication on this page with updated version identifiers.

Users bear responsibility for periodic review. Continued platform use following updates constitutes acceptance. We recommend saving or printing current terms for reference during disputes.