Refund Policy
Refund & Returns Policy
Transparent, customer-friendly refund process for HMORA's premium multi-category marketplace. Your satisfaction is our priority.
Our Commitment to You
We stand behind every product in our multi-category marketplace with a transparent, fair refund process.
Return Eligibility
- Return request within 7 days of delivery
- Products must be unused & in original condition
- All packaging, tags, and accessories intact
- Proof of purchase required
- Original packaging without alterations
Non-Returnable Items
- Personal care & beauty products
- Intimate wear & undergarments
- Customized or personalized items
- Products with broken seals
- Clearance or sale items
- Digital products
Refund Details
- Refunds to original payment method only
- Shipping charges non-refundable (unless defective)
- International refunds: 14-21 business days
- Store credit option available (24-hour processing)
- Full refunds for damaged/incorrect items
Refund Process Timeline
Streamlined 5-step process from return initiation to funds in your account.
Return Initiation
Request via "My Orders" section within 7 days of delivery.
Pickup Arranged
Our logistics partner arranges pickup from your location.
Quality Inspection
Thorough inspection upon receipt at our facility.
Refund Processing
Refund initiated to your original payment method.
Funds Received
Amount reflects in your account after processing.
Exchanges & Replacements
Hassle-free exchanges and immediate replacements for your convenience.
Product Exchanges
- Exchange for items of equal or greater value
- Price difference applicable if upgrading
- Subject to stock availability
- Exchange shipping charges may apply
- Faster processing than refunds
Damaged/Incorrect Items
- Contact within 48 hours of delivery
- Provide clear photos/videos as evidence
- Include order number and product details
- Free pickup arranged for defective items
- Choose between refund or replacement
Need Assistance with Returns?
Our dedicated support team is here to help with any questions about returns, refunds, or exchanges across our multi-category product range.
Contact Our Support Team
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