Duties and taxes are calculated based on your destination country's import regulations, product category, and order value. For EU, UK, and Australia, these fees are included in your total at checkout (Delivered Duty Paid). For other countries, we estimate these costs at checkout, but final amounts are determined by local customs authorities. You'll receive a detailed breakdown before payment confirmation.

We provide complete customs documentation with every international shipment. If customs requires additional information or payment, you'll be contacted directly by the customs authority or shipping carrier. We provide a dedicated international support contact (Hmora.help@gmail.com) to assist with customs clearance. Additional duties/taxes may apply based on local regulations, even if not estimated at checkout.

Yes, international returns are accepted within 14 days of delivery. The process requires proper customs documentation for the return shipment. Return shipping costs are typically borne by the customer unless the item is damaged or defective. Duties and taxes are refunded once we receive confirmation from customs authorities, which may take 30-60 days. Some items cannot be returned internationally due to destination country restrictions.

We accept payments in multiple currencies: USD, EUR, GBP, CAD, AUD, and INR. The checkout system automatically displays prices in your local currency based on current exchange rates. All transactions are processed through secure international payment gateways with fraud protection. Refunds are processed in the original payment currency at the prevailing exchange rate at the time of refund.

Yes, certain items have international shipping restrictions: battery-operated devices (air shipping restrictions), liquids over 100ml, items containing magnets, and products with local regulatory restrictions (specific beauty/personal care items). We automatically filter restricted items during checkout based on your destination country. If you have questions about specific products, contact our international support team before ordering.

International refunds typically take 14-21 business days from the time we receive the returned item. The process includes: quality inspection (2-5 days), customs documentation processing (3-7 days), currency conversion (1-3 days), and bank processing (5-10 days). You'll receive email updates at each stage. Refunds are issued to your original payment method in the original currency.